All ordering, price quotes, stock status, and shipping quotes are provided online -- no exceptions. We do not accept phone or e-mail orders or quotes. All pricing quotes on products and shipping are available on the website only. We also accept orders made by fax (03) 9808 8746.

DigitalYes.com.au will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates.

Our website has up-to-date information displayed about our stock levels. This information is updated daily.

No, we do not offer pickup option and do not plan to have it in the near future. Digitalyes.com.au is an online only store, and thus we cannot offer pickups or cash sales.

No, we do not. We do our best to keep our prices as low as possible while still maintaining the highest level of service possible.

Yes, all prices shown on our website include GST (Goods and Services Tax).

Freight charges are automatically calculated from the weight and postcode to be shipped to. Prices inc. GST.
Delivery can be easily calculated using our Delivery Calculator. Your shopping cart will have exactly the same rates.
You can also click on 'Estimated Delivery Cost' link on every product page. The shipping weight will be automatically populated with weight value.

Any items that are unavailable/not in stock with our supplier will be placed on back order, the remainder of your order will be part shipped - unless you would like to wait to receive everything in one go.Please login to your account for the back ordered item's estimated time of arrival. Please note that these dates are estimates, and are not guaranteed to arrive on that date. Your product(s) will be promptly shipped as soon as the product arrives. No additional shipping fees will be charged. Your account will be charged for the entire order so that Digitalyes.com.au can reserve the product and price for you. If this is not acceptable you may cancel that portion of the order, and request an immediate refund.

Yes, we are able to ship to an address other than your billing address you can enter this information during checkout. Please note we do not ship to PO Box addresses.

We accept Bank Transfer/Deposit, BPay, Credit Card (MasterCard/Visa/American Express), PayPal and Cheque/Money Order.

No, we do not accept COD.

We automatically generate tax invoices and make them available on our website in the My Account area. You will also receive a Tax Invoice in PDF format with 'Order Dispatched' email.

If your bank is Westpac, your payment may take up to 28 hours to clear depending on whether you have made a payment to us previously or not. Payments made through other banks may take up to 24-48 hours to be shown in our account. Payments made after 6pm or during weekend will be processed by your bank on the next banking day only.

Our Bank account details:

Account Name: Digital Yes BSB: 034 215 Account Number : 514194

Please use your order number as your reference number. This will help to process your order.

Alternatively, you can pay by BPay.
Your Reference Number will be generated at the moment of payment.

	Biller Code:  179374
	Reference Number:  ########

Security is a top priority at DigitalYes.com.au. When you submit sensitive information via the website, your information is protected both online and offline.
When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL (Secure Socket Layer). DigitalYes.com.au uses the most advanced form of SSL software available: 128-bit encryption. All DigitalYes.com.au servers, including web servers and database servers, are housed and maintained in secure australian locations. All employees are kept up-to-date on our security and privacy practices.

A credit card can decline due to an incorrectly-entered credit card number or expiration date, a daily limit, insufficient credit or other reasons. Contact your credit card company for more information.

Freight charges are automatically calculated from the weight and postcode to be shipped to. Prices inc. GST.
Delivery can be easily calculated using our Delivery Calculator. Your shopping cart will have exactly the same rates.
You can also click on 'Estimated Delivery Cost' link on every product page. The shipping weight will be automatically populated with weight value.

DigitalYes.com.au offers the following shipping methods:

• Express Delivery: Delivery in 1 business days plus processing time. $9.99 up to 1.4kg total weight
• Standard (Road Freight) Delivery
  Estimated delivery times to you are as follows:
  1-2 working days - Victoria
  1-2 working days - New South Wales / ACT
  2-3 working days - South Australia / Tasmania
  2-4 working days - Queensland / Western Australia
  4-5 working days - Northern Territory
  

Delivery is available anywhere in Australia and 90% of orders are delivered overnight! Delivery can occur any time between 9am-5pm on weekdays. We cannot offer a guarantee of the exact courier delivery time or arrange time of delivery for you because all couriers have different delivery routes which change daily. Tracking is available online for most courier companies and tracking numbers are sent by email when online orders are despatched.
Please be advised of the following:

• No delivery on Saturday or Sunday
• We no longer ship to P.O. Boxes, please provide an alternative street adress
• Internet orders placed before 1pm normally can be shipped out the same day provided the goods are in stock and payment has been cleared.
• DigitalYes.com.au does not guarantee same day shipping.

All orders sent are insured against loss and damage.

DigitalYes.com.au does not ship internationally. We sell ONLY to Australian residents, no exceptions. If you are not in Australia and you place an order online we will delete it. Please purchase products in your own country. We do not have any plans to accept international orders in the near future.

All courier companies including Australia Post do not charge the parcel by the actual weight only. They also measure it by the cubic size or its dead weight (or whichever is greater). Cubic weight is calculated by measuring and multiplying the length, height and width of the parcel. The result is then multiplied by the industry standard cubic weight conversion factor of 250. For Example: parcel measuring 50cm long (0.5m) x 30cm high (0.3m) and x 40cm wide (0.4m) is equal to 0.06 cubic meter. Multiplied by the conversion factor of 250 gives, therefore, a cubic weight of 15kg. 0.5 x 0.3 x 0.4 = 0.06 x 250 = 15kg If the actual weight is 10kg, postage would then be assessed on the basis of 15kg. Almost all products in the computer industry have a higher cubic weight rather than dead weight.

It is unfortunate when an item is received defective. However, DigitalYes.com.au is not responsible for manufacturer defects; We are not manufacturers. We do understand that this is frustrating to our customers so we have agreed to split the shipping costs with our customers. The customer pays for shipping to DigitalYes.com.au and DigitalYes.com.au will pay for the shipping of the replacement order back to you.

DigitalYes.com.au packages the items according to safety for your items, weight, and size. The most common reason multiple boxes are used is due to multiple warehouse locations. Obviously if the items are stocked in different warehouses then they cannot be boxed together.

Please see our Warranty & Returns Policy page for details.

All the products we sell are new and carry at least 12 months manufacturer warranty in Australia. We do not import any product ourselves. All our products are sourced in Australia and come with full Australian warranties. Some products, like monitors and printers may also carry extended warranty.